3 min Reading time
Has your enterprise already been contacted by phone by a so-called ‘bank employee’ before? In the case of bank helpdesk fraud, entrepreneurs are called by scammers who pretend to be a bank employee. They convince entrepreneurs that suspicious transactions have been detected on their corporate account. Afterwards, the scammers ask to take over their computer screen and to receive their personal codes. This way, they succeed in stealing big amounts of money. This type of fraud is on the rise and can lead to major financial damage in no time.
The entrepreneur generally receives a call from a so-called employee (of the fraud department) of his/her bank warning that suspicious transactions have just been detected on the account of the company. The scammer convinces the entrepreneur about the emergency of the situation and gives them advice to prevent worse.
Once the victim is persuaded, they ask him/her to transfer money to (non-existent) ‘safe accounts’ or the client/entrepreneur is asked to cancel (non-existent) fraudulent transactions together with the so-called ‘bank employee’.
The entrepreneur is also prompted to install software (Anydesk, Teamviewer) that allows the so-called ‘bank employee’ to assist him/her. In this way, the scammer has the full control of the computer or smartphone of the client. The scammer decides what the entrepreneur can(not) see and is therefore able to log in to online banking and make bank transfers from the corporate and private accounts of the victim. The entrepreneur signs these bank transfers, thinking that these are destined to safe accounts or that he/she is cancelling these transactions.