File a complaint
In this article, we inform you on who to contact if you have an issue with your financial institution.
Ombudsfin mediates between you and your bank in case of issues, and this service is free.
How does Ombudsfin work?
If you are not satisfied with a product or service from your bank, brokerage firm, asset manager, credit institution, payment institution, etc.:
- First, contact your bank's customer service or complaint department. Often, a satisfactory solution can be reached at this stage.
- If not, Ombudsfin steps in. They investigate the problem and provide an advice.
This service is free.
How can I contact Ombudsfin?
- Website: Introduce a complaint | Ombudsfin
- E-mail: ombudsman@ombudsfin.be
- Post: Ombudsfin, North Gate II, Koning Albert II-laan 8 box 2, 1000 Brussels