Here you can find useful regulations for both consumers and merchants regarding secure payment transactions and offering online payment options.
Recently, Febelfin was informed about a stream of complaints regarding direct debits. In light of this, we would like to outline the rights of consumers and the actions you can take as a customer to stop direct debit collections.
Since July 2022, all businesses, regardless of their size, are required to provide a digital payment method for consumers. You, as a merchant, can choose the payment method yourself. There are also certain standards or regulations that must be observed when offering payment methods via direct debits and bank transfers.