The financial sector is focusing on coaching employees during the covid19 period
9 February 2021 - 4 min Reading time
Febelfin Academy and social partners launch Elan+
A lot is expected of us in these difficult and special times. Society is partially locked down and our customs and traditions have been thoroughly shaken up. Not everyone handles that smoothly. Many people find it difficult to adapt or find it difficult to empathize with the plight of others. That is understandable and pointing the finger is not a solution. Then what?
The financial sector is already taking an important step with a sector-wide initiative that aims to respond to these difficult circumstances. Febelfin Academy and the social partners of the banking sector joined forces and successfully. The result is Elan+'s brand new, comprehensive training program.
Last year it became clear that there was a need for training courses that responded to the uncertainty resulting from the corona crisis. Many banks are already engaged with all kinds of e-sessions and news feeds and assist their employees with confidential advisors and prevention services. A supplement at sector level makes this commitment even stronger. Together we will focus even more on the mental health of all of us during this turbulent period.
The banking sector considers it important to continue to invest in staff training, so that it can respond to the social challenges specific to the sector. The sector will continue to focus on this in 2021 as well. Employees from the financial sector spend an average of 56 hours a year on professional training. That amounts to 8 days per year, per person.
What does Elan+ offer?
Training courses that focus on mental well-being in times of corona:
- “Talking to customers about money matters in a difficult Covid19 period” is a training course to give bank employees insight into and guide them through difficult conversations. It is extremely important that bank employees arrive at an optimal solution, tailored to the customer, by asking appropriate questions together with the customer. Because sometimes emotions can run high and then sufficient empathy and keeping your own stress under control is of great importance. This is by no means obvious and requires a number of psychological soft skills. These are taught by experienced coaches during the training.
- “How to Maintain My Resilience in Times of Uncertainty” offers practical tips, tools and techniques to deal with the continuous adjustments of our immediate environment, both personally and professionally. We spend more time at home with all the responsibility that comes with it and we also have to give the best of ourselves professionally, in completely different circumstances. This training offers guidance.
Training courses that focus on financial knowledge transfer:
The total program of Elan+ provides - in addition to the offer on mental well-being - no less than a hundred types of training. Both 'core basics' and home loans and 'hot topics' such as cybersecurity receive the necessary attention. Interactive workshops that familiarize participants with the world of influencing and storytelling are also part of the package.
Elan+ also continues to organize Fin Days to prepare bank employees for the challenges of the financial sector. In four half days, experienced coaches guide the participants through the following topics:
Artificial intelligence and the future of the commercial function
Collaborate, communicate and do business in various teams
Challenges and opportunities for the financial sector
Technology and the future of banking
In line with the current corona measures, Elan+ training courses are offered in the form of webinars. In addition, Elan+ also provides a wide range of free e-learnings on finance, personal development and digital competences. Every employee can participate unlimitedly.
In short, a completely new training program that focuses on skills that are necessary for optimal customer service. The courses will start in February 2021.
