Government bond: Banks make every effort to help customers
29 August 2023 - 2 min Reading time
Since August 24, consumers can subscribe to the government bond, a bond issued by the government. This can be done directly via the government or via a large number of banks (ABN AMRO Private Banking; Bank Degroof Petercam; Belfius Bank, Beobank, BNP Paribas Fortis; Bpost Bank; Crelan; Deutsche Bank; ING; KBC; Keytrade Bank; Leleux Associated Brokers; vdk bank).
The government bond has been a particular success and that is causing some commotion at the banks. About half of all registrations go through them.
Febelfin would like to emphasize that the banks make every effort to assist their customers as quickly and efficiently as possible with the subscription to the government bond. A large number of banks have temporarily increased their capacity and deployed extra employees (for example in the call centers) to assist their customers as best as possible in order to also comply with the legal rules on investment services (MiFID).
It is possible that customers - when transferring particularly high amounts - are confronted with transfer limits or fraud detection systems of the banks. This is different from bank to bank. After all, it is very exceptional that customers transfer such large amounts. These measures exist precisely to prevent any attempts of online fraud, and therefore to protect customers. The banks are aware of the exceptional situation, and are therefore making every effort to assist customers as quickly and effectively as possible and to meet their wishes within the envisaged registration period.
