When fraud is suspected, it is crucial to be able to act quickly. That is why banks have been committed to being available to their customers 24/7 in cases of suspected online fraud since a long time. Every bank has a dedicated fraud number for this purpose. In practice, however, this is not always straightforward: in a stressful situation, people do not always know immediately which number to call or where to find the correct contact details for their bank. 

Fraudstop makes that first step easier, because from now on consumers who suspect fraud can call one central number: 078 170 170. A familiar and recognisable number was chosen deliberately: Fraudstop uses the same number as Card Stop. This means consumers do not need to remember a new number, allowing them to seek help more quickly in cases of online fraud. Fraudstop is available for this purpose 24 hours a day, 7 days a week and allows potential victims of online fraud to have their digital applications blocked via their bank. 

Depending on your bank, this will be done either through an automated message from Fraudstop to your bank by being transferred to your bank’s fraud department. In the latter case, it is important to stay on the line until you are connected to your bank. The bank will then do everything possible to take the necessary security measures and block your applications. 

Fraudsters often try to misuse well-known names or telephone numbers to put consumers under pressure. That is why it is important to remember that Fraudstop will never call you directly, just as Card Stop never does. So, if you unexpectedly receive a call in the name of Fraudstop, end the call immediately. Never share personal details or codes, and do not let anyone take control of your screen. 

Fraudstop serves as an additional central contact point for consumers, but they can still contact their own bank directly at any time. 

Anyone who wishes to do so can therefore still call their bank directly using the existing fraud numbers. On the Fraudstop website, you can find a list of the contact details of the fraud departments of the various banks: 

With Fraudstop, Febelfin and Minister Rob Beenders are taking the next step together in the fight against online fraud. Fraudsters are becoming increasingly sophisticated and deliberately exploit panic and time pressure. That is why it is important for consumers to know exactly where to turn if they suspect misuse of their bank details or digital banking tools. 

Rob Beenders, Minister for Consumer Protection: “When you’re the victim of fraud, the immediate reaction is often panic. In that moment, it’s not always clear what steps to take or which number to call. With Fraudstop, we’re changing that. There is now one single number to call if you’ve been scammed. It’s also easy to recognise, as it’s the same as Card Stop. This marks an important step in staying ahead of criminals and in better supporting and protecting victims. I’m very pleased with this new approach.”

Karel Baert, CEO Febelfin: “In cases of fraud, every minute often counts. That is why we deliberately chose a familiar and recognisable number. By using the same number as Card Stop, Fraudstop is designed to make it as easy as possible for consumers to raise the alarm immediately and have their digital applications blocked.”