On the occasion of the European Day of the Victim on 22 February, Febelfin is launching a new flyer to help victims of fraud. This handy document makes it quick and easy to find the numbers of banks' anti-fraud services, which are available 24/7.

When consumers encounter scams, it is crucial to act quickly. Contacting your bank as soon as you have any doubts is essential to limit the consequences of fraud. Banks have specialised services that can offer help at any time. These numbers are available on banks' websites and apps and on the Card Stop website. Our flyer complements these and brings together all the information to ensure you have it easily accessible.

At an event on accessible banking organised by Febelfin last December, participants expressed the need for a clear and accessible document containing all the information needed in case of suspected fraud. This flyer responds to this need on the field, listing not only the numbers of the banks' anti-fraud services but also the procedure to follow in case of a problem.

Ensuring that everyone has access to banking services, online payments and secure banking transactions is a priority for the financial sector. On the website toegankelijkbankieren.be / banqueaccessible.be, you can find more information about the initiatives the sector is taking on accessibility and digital inclusion.

The digital flyer is available on Febelfin's website and will also be distributed to a wide network of partners. Febelfin encourages everyone to distribute the flyer as widely as possible to inform as many people as possible, as still too many victims are unaware of the existence of these essential numbers.