a A a A a A
Menu

Fraud with card collectors

3 min Reading time

In this type of fraud, criminals pose as bank employees or police officers and try to visit your home to get hold of your bank card and PIN code. They may also persuade victims to hand over other valuable items (such as cash or jewellery) under the pretext of keeping them safe.

 

How does fraud with card collectors work ?

 
  • Fraudsters pretend to be a bank employee or police officer and call you to warn that your bank card needs to be replaced due to a problem or because it has supposedly expired.
  • Sometimes they send a phishing message beforehand.
  • They ask if they can come to your home to collect the bank card. Sometimes they request your PIN code or ask you to log in to online banking while they watch to obtain your PIN.
  • It also happens that they take valuable items such as laptops, smartphones, and even jewellery, claiming they will “keep them safe”.
 

How to recognise card collectors?

  • They ask for your bank card and PIN code. A bank employee or police officer will never do this.
  • The fraudsters operate in an organised manner and do everything to gain your trust.
  • They insist on visiting your home as soon as possible, sometimes at odd hours: early in the morning, late at night, or during weekends.
  • They show up very quickly after or even during the phone call.
  • Many of the fraudsters are young people between 15 and 25 years old.
 

How to protect yourself?

 
  • Be alert and remember that bank employees never come to your home to collect payment cards, cut them up, or resolve payment issues. If this happens, you are dealing with a scammer.
  • Always keep your PIN code secret, as well as the codes generated by your card reader (response codes). These are strictly personal, and your bank will never ask for them – not by email, SMS, or phone.
  • Talk about this with family members or friends so they are also aware of this type of scam.

Victim anyway?

Already following us? Stay up to date via Facebook, TikTok, X, LinkedIn & Instagram.
© Febelfin 2025 - Disclaimer - Data Protection Policy - Cookie Policy