Banks ask customers to come to the office only by appointment for necessary transactions

18 March 2020 - 2 min Reading time

Citizens and banks can jointly assume responsibility to prevent the spread of the coronavirus

In the midst of the corona crisis, the banks are taking on their social role. They continue to work and are available to their customers.


In order to limit the spread of the coronavirus as much as possible, they do ask their customers to limit physical contact to an absolute minimum, and therefore only come by for necessary, critical transactions such as transfers that exceed the limit of digital banking.

All other transactions can be done digitally. In order to effectively limit the number of physical contacts to a minimum, most banks (including Belfius, ING, KBC, BNP Paribas Fortis, Argenta, Crelan, etc.) only work by appointment, on working days between 9 am and 12 pm.

Other banks are taking similar measures, sometimes also on Saturday mornings, which are adapted to the needs of office workers and customers. To find out what applies to their bank, customers are advised to check the bank's website.

In addition, a maximum of two people may be present at a time in the room where the self-banks are located.

With these measures, the financial sector is trying to do its part in the fight against the corona virus. The measures will be continuously evaluated in function of the evolution of the epidemic.