Beware of fraud in the name of Febelfin

Stay up to date with the latest measures from the financial sector

26 April 2024 - 3 min Reading time

Febelfin has recently received several reports of text messages sent in the name of Febelfin asking to call Card Stop. These are fraudulent text messages sent by scammers. Febelfin will never send you such messages and will never ask you to provide your banking codes, confirm a payment, or transfer money to another - supposedly secure - account. Furthermore, the only correct phone number to contact Card Stop is 078 170 170.


Tips to protect yourself


How to guard yourself against this type of fraud?

  • Febelfin will never send you such messages. Do not respond to the messages under any circumstances!
  • Never disclose your PIN code or other banking codes over the phone, or via a link in an SMS, email, or message on social media.
  • Never transfer money to another bank account if someone requests you to do so. Card Stop or your bank will never ask you to do such thing.
  • Don't get into it when someone contacts you and asks you to use your card reader or itsme.
  • Never allow a supposed bank employee or Card Stop representative to take control of your computer.
  • When in doubt, it's better to stop. In other words, if you've received a strange message and you're not sure how to react, prioritize safety and inquire to verify if the request is legitimate.

Got scammed? 


If you've received such text message and fell into the trap, take the following steps immediately:

  • Block your card immediately by calling Card Stop at 078 170 170. 
  • Contact your bank. Banks have fraud services available 24/7. You can find all the contact details on the website of Card Stop. 
  • Change your codes. 
  • File a complaint with the police.